What happens when I reach my free limit?+
Once you've used your 20 free minutes, you'll need to upgrade to Pro (€12/month) for 1200 minutes/month, or Business (€49/month) for unlimited. Your existing transcripts stay accessible.
What's included in the Pro plan's 1200 minutes?+
Pro gives you 3000 minutes (50 hours) of transcription per month. Minutes reset on your billing date. This is more than enough for most podcasters, journalists, or researchers — that's roughly 100+ 30-minute interviews per month.
Can I cancel my subscription anytime?+
Yes! All paid plans are billed monthly and you can cancel anytime through your account dashboard. You'll keep Pro or Business access until the end of your billing period with no additional charges.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, Amex), iDEAL (Dutch bank transfer), Google Pay, and Klarna (pay later). All payments are securely processed by Stripe.
What's the difference between Pro and Business?+
Pro is for individual users with 1200 min/month. Business gives your entire team unlimited transcription, 5 seats, shared libraries, team management, advanced analytics, custom vocabulary, and dedicated support — ideal for agencies and research teams.
Is my data secure?+
Absolutely. All uploads use SSL encryption. Files are automatically deleted after processing. We never store your payment details — that's handled securely by Stripe. We are GDPR compliant.
What audio/video formats are supported?+
We support MP3, MP4, WAV, M4A, WEBM, OGG, FLAC, AAC, and most other common audio and video formats. Files can be up to 5GB on Pro and Business plans.
Why are ads shown on the free plan?+
Showing ads on the free plan helps us cover the AI processing costs so we can keep a free tier available. Upgrading to Pro or Business removes all ads and gives you priority processing.